Cancellation and Refund Policy
Cancellation Policy:
At SNP Digitals, we understand that circumstances may arise that require you to cancel our services. To ensure a transparent and fair process, we have outlined our cancellation policy below:
1) Cancellation Requests:
- All cancellation requests must be submitted in writing via email to enquiry@snpdigitals.com
- Please include your name, contact information, and details of the service you wish to cancel.
2) Cancellation Timeframe:
- Cancellation requests are accepted up to 1 week prior to the scheduled start date of the service.
- Cancellations made after this timeframe may be subject to partial charges.
3) Refund Processing Time:
Refunds for approved cancellations will be processed within 5 business days from the date of the cancellation request.
Refund Policy:
Our refund policy is designed to be fair and equitable. Please review the following guidelines regarding refunds:
1) Eligibility for Refunds:
- Refunds are considered for cancellations made within the specified timeframe as outlined in our cancellation policy.
- Services already rendered or completed are not eligible for refunds.
2) Refund Amount:
- Refund amounts are determined based on the timing of the cancellation.
- Cancellations within the eligible timeframe may receive a full refund.
3) Refund Process:
- To request a refund, please follow the cancellation process outlined above.
- Refunds will be issued to the original payment method used for the transaction.
4) Non-Refundable Services:
- Certain services may be deemed non-refundable, and this will be communicated clearly during the service agreement.
Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at enquiry@snpdigitals.com. We are here to assist you and ensure a positive experience with SNP Digitals.